Grandhome Ise Kashijima
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About frequently asked questions

    About room types

  • What is the maximum number of guests?
    [4 people] for Standard (2-bed), Premium 2-bed, Garden Dome, Luxury, and Luxury Terrace, Standard (4-bed),[5 people] for N-Terrace, and [8 people] for Double Dome.
  • Facilities

  • What amenities are provided?
    Toothbrush set, shampoo, conditioner, body soap, towel set, hair dryer, shaver (for men), ladies set (cotton, cotton swabs, hair ties), hairbrush, pajamas are available.
  • Do you have tableware?
    We provide tableware, glasses, knives, cutting boards, chopsticks, spoons, and forks.
  • What is included in the rental BBQ stove?
    The stove, net, tongs, and gloves are included.
  • Can I bring my own fire table and stove?
    No, we do not allow any firearms to bring in.
  • Is Wi-Fi available?
    Wi-Fi available.
  • About meals

  • Can I eat meals in my room?
    A private dining space is provided near each dome tent.
    Of course, this facility allows you to enjoy your meal with peace of mind no matter the weather.
  • Can I dine with a group?
    Each dining space is large enough for up to 8 people to enjoy a meal together.
    Even if you stay in separate dome tents, you can enjoy meals together.
  • Do you sell beverages and food?
    Only beverages are sold at the administration building.
    *We do not sell foodstuffs. You are free to bring your own food and beverages.
  • How many days in advance do I have to order meals?
    Please let us know at least 3 days in advance.
  • Are there any supermarkets or retail stores nearby?
    There is an AEON Ago store and Gyutora Lovely Shima store.
  • Are there any restaurants nearby?
    There is a restaurant near Ukata Station.
  • About marine activities

  • Do you provide transportation to and from the marine activity sites?
    No, we do not provide transportation to and from the location of the marine activities. Please select the tour you are interested in from the tour lineup on the website of the company "Shima Nature School" and check the details page.
    *Please note that the location differs depending on the tour.
  • Others

  • How much is the fee for children?
    Children's fees are as follows
    Elementary school students: 60%
    Child meal only: 50%
    Co-sleeping: 3,300 yen (tax included)
  • What is your cancellation policy?
    Our cancellation policy is as follows
    From the day of arrival to 1 week prior: 100% of the room charge
    30 days prior to the day of arrival: 50% of the room charge
    No-show/no-arrival without notice: 100% of the room charge
  • Are fireworks allowed?
    Yes, sparkler fireworks are allowed only in the designated area.
    *No rocked and fountain fireworks are allowed.
  • Is there a pick-up service?
    We will pick you up at Kintetsu Kashikojima Station at the following times. (*Reservations are required in advance.)
    14:45, 15:30, 15:45
    *Please call us if you will be arriving at Kashikojima Station after the above times. [TEL] 0800-200-5133
    *For customers whose pick-up times overlap, we will make a round trip to pick you up. In such cases, you may be asked to wait at Kashikojima Station. We appreciate your understanding
  • Are pets allowed?
    Pets are not allowed in all areas of the venue.